Serving you

24/7

Phone Number

778-608-4255

About Us

About My Care Matters

Health Care Excellence Designed for You

At My Care Matters, we are committed to delivering high-quality, compassionate home care services in British Columbia for seniors, individuals with disabilities, and those with special needs. We understand that every person has a unique story, and our care is designed to reflect that. Whether it’s helping with everyday tasks, providing emotional support, or delivering personalized care plans, our goal is to empower individuals to live safely, comfortably, and independently at home, surrounded by familiarity and respect.

Our services are available throughout lower mainland of BC, where we work closely with families to ensure every care plan is tailored to their loved one’s specific physical, emotional, and social needs. In addition to non-medical care, we provide access to licensed nursing support for clients who require medical attention, such as catheter flushing, wound care, medication management, and chronic condition support. We take pride in offering multilingual services to serve our diverse communities more effectively, removing language barriers and building stronger connections between caregivers and clients.

At My Care Matters, we understand that care doesn’t follow a 9–5 schedule. That’s why we’re available 24 hours a day, 7 days a week. Whether you need part-time assistance, overnight care, or round-the-clock support, we’re here whenever you need us. All of our caregivers are carefully screened, trained, and selected to ensure trust, safety, and compatibility. We believe care should be inclusive, respectful, and genuinely person-centered because your care matters, and so does the quality of life you and your loved ones deserve.

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The Care Team

At My Care Matters, we value the importance of having a resilient team. Thus, our hiring department not only places a high value on the selection but also on the cultivation of the most competent and passionate care providers. It starts with a diverse pool of applicants. Screening different experiences and perspectives to ensure they are a match with the organization’s values. Subsequently, multiple interviews follow to assess that not only are they qualified but also have the heart and compassion to provide exceptional care to our clients. A thorough reference and criminal record check is done to safeguard and protect our clients. Once hired, the clinical team will continuously provide support and training through both in-person and virtual to ensure that our caregivers are equipped and possess the right skills and knowledge.

24/7 access to our My Care Matters personalized nurse line.

Our Management Team

Our team of dedicated professionals is composed of industry experts committed to providing exceptional healthcare services that not only address physical health but also prioritize emotional and mental well-being. It includes nurses, administrative staff, and other healthcare professionals dedicated to providing the highest quality of client service, ongoing training and support to our caregivers, ensuring exceptional delivery of service to you and your family.

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Our Caregivers

They are compassionate individuals who genuinely care about the well-being of our clients. We take the time to get to know our clients on a personal level, understanding their preferences, interests, and values. This enables us to provide personalized care that is tailored to their unique needs and promotes a sense of trust and companionship. Our rigorous process involves extensive screening, criminal record check and ongoing training to ensure every level of competency is met in providing a safe, ethical and compassionate manner of care.

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Our Partners

Customized care plan and the best caregiver just for you

All gathered information from the In-home care assessment will be developed into an individualized care plan.